Refund Policy

Last updated: 2026-05-20

When credits are refunded

• Variant misidentified

  Our fingerprinter returned a confident variant, you processed, the patched bytes don't match your ECU. We refund the credit and update our fingerprinter heuristics.
• Checksum verification fails on patched output

  The patch ran but our post-process checksum check returned invalid. We never charge for a job our own verifier rejected — but if it slipped through, refund applies.
• Patched file rejected at flash time within 30 days

  You flashed with your hardware tool (XPROG, Orange5, etc.) and it threw a write error or verify-mismatch attributable to the patched bytes. Email job ID + the error code from your tool — credit restored.
• Worker outage during your job

  If your job started and never completed due to our infrastructure failure, the credit reservation is reversed automatically. Worst case (manual review): email us with the job ID.

When credits are not refunded

• ECU bricked from a different cause

  Hardware programmer wrote to wrong chip / wrong region, bad cable connection mid-write, power loss during flash, customer-side error not attributable to our output bytes.
• You processed a dump from a vehicle you don't own

  Violates our Acceptable Use Policy. No refund and account may be terminated.
• More than 30 days after purchase

  Credits and the underlying refund eligibility window expire at the credit expiry date. 30-day window for refund eligibility starts from job processing date, not purchase date.
• Changed mind after credit purchase

  Credit packs are not refundable as cash once purchased, only as credit restoration after a failed job. If you bought 10 credits and decided to switch services, you can use them within the expiry window or they expire unused.

How to request a refund

1. 1Email hello@immolocksmith.com with the job ID (visible on your /dashboard).
2. 2Include a description of what went wrong. If applicable, the error message from your hardware tool.
3. 3We respond within 24h on business days. If the failure was on our side, your credit is restored to your account immediately.

v0 policy. Subject to review by counsel before real-customer launch.